Rockrose Frequently Asked Question

 

 

  • Q1: Where can RockRose films be applied?

  • A1: Our window films can be used on any clean, smooth, flat surface. They are great for both residential and commercial use.

 

 

  • Q3: Do RockRose window films use adhesive?

  • A3: No, all RockRose window films are 100% non-adhesive. They use static-cling technology, making them easy to apply, reposition, and remove without leaving any sticky residue.

 

  • Q4: Do your window films provide UV protection?

    A4: Yes, RockRose window films offer up to 90% UV protection, helping reduce sun damage to your skin, furniture, and interior surfaces. The level of protection may vary slightly depending on the specific film design or pattern.
  • Check out our UV protection window films collection to explore available designs.

 

  • Q5: Can RockRose window films be installed in a bathroom?

    A5: Yes, RockRose window films are moisture-resistant and can be easily applied in bathrooms or other high-humidity areas without peeling or bubbling.
  • Browse our privacy window films perfect for bathroom use. 

 

  • Q6: How do I clean RockRose window film after installation?

    A6: Simply use a mild, non-abrasive household cleaner and a soft cloth or sponge. Avoid harsh chemicals or rough materials to maintain the clarity and durability of the film.

 

  • Q7: How do I remove RockRose window film?

    A7: To remove the film, gently peel it off from one of the corners. Since RockRose films are adhesive-free, they come off cleanly without leaving any sticky residue behind.

 

  • Q8: Does RockRose offer fulfillment services for dropshippers?

    A8: Yes, we do! If you're interested in dropshipping RockRose products, please contact us directly to learn more about the process and partnership opportunities.

 

  • Q9: Is RockRose window film difficult to apply?

    A9: Not at all! While there may be a slight learning curve, most users find it easy to apply—especially after starting with smaller windows. With a bit of practice, you’ll quickly get the hang of handling and installing the film.

 

  • Q10: Can I install RockRose window film by myself?

    A10: Yes, RockRose films are designed for easy DIY installation. You can install them on your own, but for larger windows—especially those over 30 inches wide—it’s helpful to have an extra set of hands to ensure precise alignment and bubble-free application.

 

  • Q11: How do I handle sticky adhesive window film during installation?

    A11: To make sticky adhesive window film easier to apply, generously spray a soapy water solution on both the glass surface and the adhesive side as you peel off the liner. This reduces immediate tackiness, prevents wrinkles, and gives you flexibility to reposition the film while minimizing air bubbles during installation.

 

  • Q12: Which liquid soap should I use for the water solution when installing window film?

    A12: You can use any mild liquid soap—dish soap, hand soap, or baby shampoo. For best results, baby shampoo is often recommended. Mix about 6 drops of soap into a 500ml (16.9 oz) spray bottle filled with water to create the ideal application solution.

 

  • Q13: Why did the film fall off the window the next day?

  • A13: Window films come with a backing liner that needs to be separated from the film before installation. If the backing liner is not removed, the film may initially stick to the window but eventually come off within a few hours or days.

 

  • Q14: How do I separate the backing liner from the window film?

    A14: To separate the liner easily, place two pieces of clear tape on opposite sides of one corner—one on the film and one on the backing liner. Press them firmly together, then pull the tape pieces apart to peel the liner away cleanly. As you remove the liner, spray a water solution on the adhesive side to prevent sticking or wrinkling. Avoid using sharp objects like a knife, which could damage the film.

 

  • Q15: Is RockRose window film applied on the inside or outside of the window?

    A15: RockRose window films are designed to be installed on the inside of the window for optimal performance and longevity—unless the product is specifically labeled as “Exterior Film.”

 

  • Q16: Why don’t I have privacy at night with window film?

    A16: Privacy window films rely on light contrast to block visibility. During the day, they reflect exterior light and reduce visibility into your space. At night, if your interior lights are brighter than outside, the privacy effect is reversed. For full 24-hour privacy, we recommend using opaque or frosted films.

 

  • Q17: Can I remove the window film later?

    A17: Yes, RockRose window films can be removed at any time. For adhesive films, use a fabric steamer or heat gun to soften the adhesive— a hairdryer also works but may take longer. Any leftover residue can be cleaned with soapy water and a razor blade. Static cling films are even easier and can be peeled off by hand without tools or mess.

 

  • Q18: What is RockRose’s return policy?

    A18: We offer a 30-day return policy from the date of purchase. If you're not satisfied with your order, you may return it within this period. Please note that buyers are responsible for return shipping costs.
  • For full details, visit our Returns & Exchanges page.

 

  • Q19: What is RockRose’s shipping policy?

    A19: RockRose ships all orders within one business day using trusted carriers like FedEx, USPS, and UPS.

  • Orders under $20 are typically shipped via USPS First Class.

  • Orders over $20 are shipped using USPS Priority Mail.
    Tracking details will be provided once your order has been dispatched.

 

  • Q20: Does RockRose offer local pickup?

    A20: Yes! We offer local pickup at our Houston location:
    A106, 10511 Windsor Lane, Houston, Texas 77031